Privacy Policy

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Privacy Policy for Ross Auto-Electrical LTD
Effective Date: April 19, 2025

Ross Auto-Electrical LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully. If you do not agree with the terms, please do not use our site.

1. Information We Collect

We may collect the following types of personal information when you use our website, contact us, or book a service:

Personal Information:

• Full name
• Contact details (email address, phone number, address)
• Vehicle details (make, model, registration number, MOT history)
• Payment information (never held on file unless required by law)

Usage Data:

• IP address
• Browser type
• Pages visited
• Date/time of visits
• Device information

Cookies & Tracking Technologies:
We use cookies to enhance user experience, analyse site usage, and assist in marketing efforts. You can manage cookie settings through your browser.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Schedule and manage appointments
• Communicate with you regarding your enquiries or services
• Send invoices, updates, or promotional offers (if you’ve opted in)
• Improve our website and customer service
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: e.g., parts platforms, payment processors or booking platforms, under strict confidentiality
• Legal Authorities: if required by law or to protect both your and our rights
• Third Parties: only with your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data
• Object to or restrict certain processing
• Withdraw consent where applicable
• File a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not available to individuals under the age of 18 (17 if service is handled by responsible adult/guardian/parental contact)

9. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will be indicated by an “Effective Date” and will be posted on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Ross Auto-Electrical LTD
5 Haylett Lane, SA61 1JP
Email: matt@rossautoelectrical.co.uk
Phone: 07921847600